Refund and Returns Policy

At Vistaya, your satisfaction is our priority. We take utmost care to ensure the quality of every product we deliver. However, if you’re not fully satisfied with your purchase, we’re here to help—within a fair and transparent process.

Returns Policy

We currently accept returns only under the following conditions:

1. The product is damaged, defective, or incorrect upon delivery.
2. The return request is raised within 48 hours of receiving the order.
3. The product must be unused, in its original packaging, with all tags, labels, and accessories intact.

✅ How to Request a Return

1. You can place a return or refund request directly from your Vistaya account by clicking on the ‘Return Request’ button in your order history.

2. Or, email us at sales@vistayastore.com within 48 hours of delivery with:

   • Your order number

   • Clear photos/videos showing the issue

   • A brief description of the problem

3. Our team will review your request and respond within 2–3 business days.

4. If approved, a reverse pickup will be arranged via our logistics partner, Delhivery.

5. Once the returned item is received and inspected, we will initiate a replacement or refund as applicable.

Important: Management Approval Required

All returns and refunds are subject to approval by Vistaya’s management.
The process includes a quality check and verification of the issue reported.
Only after confirmation will your return/refund request be accepted.

❗ Submitting a return request does not guarantee acceptance.

Refund Policy

Refunds will be processed under the following conditions:

1. Return is approved by the management after product inspection.

2. The item is returned in unused, original condition.

3. Refunds will be issued to your original payment method within 5–7 business days of approval.

4. For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer after confirmation.

Shipping and COD charges are non-refundable unless the return is due to an error on our part.

❌ Non-Returnable Items

• Items on Clearance or marked as “Final Sale”

• Used or damaged products not caused during transit

• Products returned without original packaging

Need Assistance?

For help with returns or refund queries, contact us at:

sales@vistayastore.com

Vistaya reserves the right to approve or decline any return or refund request based on internal review and quality checks.
Thank you for understanding and for being a valued part of the Vistaya community.