Effective Date: 02nd May 2025
Last Updated: 27th May 2025
At Vistaya, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us through any of our services.
Information We Collect
We collect different types of personal information to provide and improve our services, including:
a. Information You Provide Directly
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Name
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Email Address
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Phone Number
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Shipping/Billing Address
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Payment Details (processed securely via third-party gateways)
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Messages or feedback shared through contact forms or customer service
b. Automatically Collected Information
When you browse our website, we automatically collect:
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IP address
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Device type and browser
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Pages visited and time spent
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Cookies and usage data
c. Third-Party Information
We may receive data from third-party platforms (such as payment gateways, courier partners, or social media if you link your account).
How We Use Your Information
We use your data to:
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Process and deliver your orders
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Communicate order updates, offers, and customer support
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Improve website functionality and user experience
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Personalize product recommendations and promotions
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Detect and prevent fraudulent activities
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Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
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Service Providers (e.g., payment processors, courier partners, IT service providers)
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Marketing Tools (to send newsletters or promotional content if you opt in)
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Legal Authorities (when required by law or to protect rights and safety)
All third parties are obligated to maintain the confidentiality and security of your information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Remember your preferences
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Analyze site traffic and usage
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Personalize your shopping experience
You can modify your browser settings to refuse cookies, but some features of our site may not function properly without them.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal data. All payment transactions are encrypted using SSL technology.
Your Rights and Choices
You have the right to:
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Access the personal data we hold about you
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Correct or update your information
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Request deletion of your data (where applicable)
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Withdraw consent for marketing communications at any time