Last updated: 22nd, May 2025.
Vistaya Store Shipping Policy
Thank you for shopping with Vistaya Store. We are committed to delivering your order in a timely and efficient manner.
At Vistaya, we aim to make your shopping experience smooth from checkout to delivery. We’ve partnered with Delhivery, one of India’s most trusted logistics providers, to ensure your orders reach you safely and on time.
Please review our shipping policy below for information on how we handle shipping and delivery.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification when your order has been shipped.
If we are experiencing a high volume of orders, shipments may be delayed. We appreciate your patience and understanding.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Method Estimated Delivery Time Cost
Standard (Domestic) 3–7 business days
Expedited (Domestic) 2–3 business days
International Shipping 7–21 business days Varies by location
Shipping fees are subject to applicable offers and may vary based on terms set by the vistaya’s management.
Delivery delays may occasionally occur due to unforeseen circumstances or carrier issues.
3. International Shipping
We currently ship only in India.
Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping cost (if shipped Internationally).
Vistaya Store is not responsible for delays caused by customs processes (if shipped Internationally).
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow up to 48 hours for the tracking information to become available.
Tracking Your Order
Use the link provided to track your shipment directly through Delhivery’s tracking system click on the following link to track your order (https://www.delhivery.com/tracking).
5. Incorrect Shipping Information
Please ensure all shipping information is correct before placing your order. Vistaya Store is not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at [support@vistayastore.com] with your order number and a description of the issue. We will work with the shipping carrier to resolve the issue.
7. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: sales@vistayastore.com
Website: www.vistayastore.com