At Vistaya, we take pride in offering thoughtfully curated pieces. Your satisfaction is important to us, and our return & refund policy ensures a smooth and transparent experience in case anything falls short of expectation.
1. Return Eligibility
- Damaged: The product arrives broken, visibly damaged, or compromised during transit.
- Defective: The product has a manufacturing fault or does not function as intended.
- Non-defective / Incorrect: You receive an item that is wrong, mismatched, or not as represented on our website.
2. Return Window
Return requests must be raised within 7 days of delivery. Items must be unused, in original packaging, and include all accessories, tags, and complimentary items.
3. Non-Returnable Items
The following items are non-returnable unless damaged, defective, or incorrect:
- Earrings
- Nose pins
- Beauty or personal-care items
- Customized or personalized orders
4. How to Request a Return
- Contact us via email at support@vistaya.in or WhatsApp at +91-8698482358.
- Share your order ID along with clear photos/videos of the issue.
- Our team will verify the concern and guide you through the next steps.
5. Refunds
Once your return is approved and the product passes quality checks:
- Refunds will be issued to your original payment method or as store credit.
- Refunds are typically processed within 7 business days.
6. Exchanges
If an alternative product is available, we will gladly process an exchange. If not, a refund or store credit will be offered.
7. Order Cancellations
Orders may be cancelled within 2 hours if they have not been shipped. Once dispatched, cancellations cannot be made.
8. Contact Us
For any assistance, feel free to reach out:
Email: info@vistayastore.com
WhatsApp/Phone: +91-8698482358
Website: https://vistayastore.com/